Please note that as of June 1st 2026, all gift cards must be presented at the time of redemption. Gift cards can no longer be redeemed, looked up, or verified using information stored in a client profile to protect client privacy and gift card balances. Digital gift cards must be presented in their original electronic format or accompanied by the original confirmation email.

To avoid any inconvenience at checkout, please ensure you bring your gift card with you to your appointment. We appreciate your understanding and patience as we implement this new policy.

We enforce a strict 24 hour cancellation policy. If you need to cancel or make any changes to your appointment, please ensure you contact us the day prior.

We do not offer refunds on products or services. We can offer exchange or store credit for unopened products within 30 days. Gift cards are final sale.

Clients must be at least 12 years old to receive massage or spa services. Ages 12–15 require a parent or guardian to remain on-site and possibly in the room if requested. If the guardian is unwilling to stay on-site or enter the room when requested, the appointment may be canceled at the therapist’s discretion. Ages 16–17 may receive treatment without a guardian present if the RMT determines they can provide informed consent, but a signed Parental Consent Form is still required. All minors must have this and a Health History form completed prior to their appointment. Please let our concierge staff know when booking an appointment for someone 18 and under. 

Yes, we have ample parking as we are part of a large plaza. It does get quite busy around the lunch hour, weekends and holidays, so please plan your visit accordingly. 

For business and partnership inquiries, please contact Zenbar's Business Manager, Alyssa, at admin@zenbarhealing.com